ShippingΒ ο»Ώ& Handling

HANDLING TIME

We strive to process all our orders as quickly as possible.

Orders are subject to a 1 - 2 business day handling time.

All of our orders are shipped directly by our team from our premises located in Sydney, New South Wales.


AU DELIVERY

We use Australia Post, Startrack & Sendle as our trusted mailing partners.

Standard shipping can vary from 2 to 7 business days, but in most cases, you should allow approximately 5 business days from the purchase date.

Eclipse Games postage orders are supplied with a tracking number to help you keep track of your delivery.Β 

We currently offer free shipping to Australian customers for orders over $300. Otherwise we provide flat shipping rates:

Small ProductsΒ 

(Like Pokemon or Yu Gi Oh booster packs)

$6 Flat Australia Wide

New South Wales (NSW)

$13

Australian Capital Territory (ACT)

$13

Victoria (VIC)

$13

South Australia (SA)

$15

Queensland (QLD)

$15

Northern Territory (NT)

$20

Western Australia (WA)

$25

Tasmania (TAS)

$25

We reserve the right to amend these shipping costs. For more information please check out our shipping page.

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HAVEN’T RECEIVED YOUR ORDER?

Β If you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team at info.eclipsegames@gmail.com within 14 days so that we may assist you in the locating of your order.

Your order also may not have been shipped yet if you have ordered a pre-order product as part of your Eclipse Games order if it is before the pre-order products release date. For more information on our pre-orders policy please Click Here.

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SHIPPING DELAYS

In certain instances beyond the control of Eclipse Games Puzzles Novelties, delays in delivery might occur. If you suspect an issue with your delivery, kindly reach out to our customer service team (through the Help widget below, right) within 14 days of receiving your Shipping Confirmation email. This will allow us to initiate an investigation with our couriers on your behalf or you can contact us via email.

It's worth noting that if your delivery contains pre-order items, your order will adhere to the terms and conditions outlined in our Pre-Order Policy. To prevent avoidable delays, please make sure to verify your order details, including your complete delivery address, before proceeding to checkout.

If you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team at info.eclipsegames@gmail.com within 14 days so that we may assist you in the locating of your order.

For international customers please check out our international deliveries page.