FAQ

Orders are shipped from Sydney, NSW on Thursdays, Fridays and Saturdays via Australia Post, StarTrack, Aramex or Couriers Please. Delivery typically takes 2–7 business days (around 5 days on average) once shipped.

Small products (e.g. booster packs, single cards) ship for a flat $6 Australia-wide. For other products, flat rates apply by state: NSW $13, VIC $13, ACT $13, QLD $15, SA $15, NT $20, WA $25, TAS $25.

Yes — orders over $300 (before tax, after discounts) ship free within Australia. Heavy or oversized items may be excluded (noted on the product page). Under $300, weight-based rates apply: 0–1.5kg $10, 1.501–3kg $13, 3.001–5.999kg $18, 6–10kg $40.

If your order hasn't arrived within the expected timeframe, contact us at info.eclipsegames@gmail.com within 14 days of your Shipping Confirmation email so we can investigate.

Yes, international shipping is available — see our International Shipping page for rates and details. International orders aren't eligible for free shipping or returns.

For online orders in Australia, you have 30 days from delivery (or collection) to return an item. Click & Collect orders have 30 days from collection. International orders can't be returned.

Change-of-mind returns are offered as exchange or store credit only (no cash refunds). Items must be unused, unopened and in resalable condition, with proof of purchase, within 30 days. This excludes TCG/sports cards, in-store exclusive clearance items, and pre-orders can't be cancelled within 1 week of their release date. You'll cover both outbound and return shipping costs.

Report faulty, damaged or incorrect items within 7 days of delivery to info.eclipsegames@gmail.com with your order number, proof of purchase and photos. We'll respond within 48 business hours and offer a replacement part, replacement product, or full refund. (Random assortment/TCG pack contents are excluded.)

Refunds are processed to your original payment method and can take up to 5 business days to appear, depending on your bank or card provider. A restocking fee may apply to non-defective returns, at our discretion — this is never charged on faulty or damaged items.

Once an order starts processing, changes are very difficult. Contact us urgently via the help widget or email with your order number and request, and we'll do our best to help.

Pre-orders let you secure exclusive or upcoming products before release. Estimated arrival dates are shown on the product page — these are approximate and can shift due to publisher or supplier delays. We'll ship (or hold for pickup) once stock arrives or on the official release date.

No, mixed orders are held together and shipped once the pre-order item arrives. If you'd like your in-stock items sooner, you can request a split shipment for an extra shipping fee. If you have multiple pre-order items, your order is held until the final item arrives.

Yes, but a 15% cancellation fee applies, and cancellations aren't accepted within 7 days of the product's release date.

Click & Collect is available from our Sydney location in Edmondson Park (2174). We'll contact you to schedule pickup once your order is ready.

Please collect within 14 days of your pickup notification email. We'll send a courtesy reminder after 7 days if it's still uncollected.

Yes — if you find an identical, in-stock product cheaper elsewhere, request a price match with our team in-store or via the help widget/email before completing your purchase. Some exclusions apply (TCG/sports cards, clearance or "online only" deals, unauthorised resellers, and more) — see our full Competitive Price Match Policy for details.

Reach our support team via the help widget on our site, by email at info.eclipsegames@gmail.com, or on Facebook. We're happy to help with orders, defects, or any other questions.