Click & Collect Policy (C&C)

We present a convenient click & collect option at either SYDNEY, BARDIA 2565 or ARNCLIFFE 2205. Once a click & collect order is placed, our team will contact you to schedule a suitable pickup time. Alternatively, if you wish to confirm a click & collect order prior to checkout, please contact us via our help widget on the right or email us at info.eclipsegames@gmail.com, providing your products you wish to order, email and contact number. We'll get back to you promptly.

FAILURE TO COLLECT A CLICK & COLLECT ORDER

Orders placed through our Click & Collect Service must be retrieved from the designated pick-up point SYDNEY, BARDIA 2565 or ARNCLIFFE 2205 within 14 days of receiving your pick-up notification via email.

We're committed to ensuring you're well-informed about your order's readiness for collection. In this regard, we will send a secondary courtesy email seven days following the initial Pick-Up Notice if your order remains uncollected by that point.

It's important to emphasize that we reserve the right to cancel a click & collect order. Should you encounter any issues pertaining to the collection of your order, please reach out to our customer service team (through the Help widget below, right or email us at info.eclipsegames@gmail.com) without delay, so that we can extend our assistance.